酒店英文道歉信汇总7篇

第1篇：酒店英文道歉信

Dear Mr. Li

It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999

Your experience was one of difficulty.

I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.

Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

Sincerely,

Alfred Zhuang

Front Office Manager

第2篇：酒店英文道歉信

dear xxx:

i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.

but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.

Regards

Alfred Zhuang

Front Office Manager

第3篇：酒店英文道歉信

Dear customer,

Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.

I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.

I'm really sorry that I didn't check with you before making such incomsiderate arrangement .All I can say is that it won't happen again. Sincerely,

第4篇：酒店英文道歉信

Dear XXX:

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager

第5篇：酒店英文道歉信

Dear customer,

I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.

第6篇：酒店英文道歉信

ms. mitsuko iwasaki

3-16-6-804, higashisuna

koto-ku

tokyo, 136-0074

dear ms. iwasaki,

upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy your

may the year of the rabbit bring you joy and prosperity.

yours sincerely,