酒店英文道歉信

第1篇：酒店英文道歉信

Dear customer,

I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.

第2篇：酒店英文道歉信

Dear Mr. Li

It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999

Your experience was one of difficulty.

I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.

Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.

Sincerely,

Alfred Zhuang

Front Office Manager

第3篇：酒店英文道歉信

亲爱的'客人：

您好!首先请允许我对您遇到的预定没有房间的问题给您带来的不便致以真诚的道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。

我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。

祝您过得愉快!

XXX酒店

20xx年x月x日

第4篇：酒店英文道歉信

Dear customer,

Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.

I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.

I'm really sorry that I didn't check with you before making such incomsiderate arrangement .All I can say is that it won't happen again. Sincerely,